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Cancellation and Refund Policy

Last updated: July 19, 2026

At Yorixedits, we want you to feel confident purchasing our digital editing assets. This policy explains how order cancellations and refunds work for our Products.

1. Order Cancellation

Because our Products are delivered instantly as digital downloads, orders cannot be cancelled once payment is successful and the download has been made available to your account. Please review product previews, descriptions, and compatibility details carefully before completing your purchase.

If you accidentally placed a duplicate order or believe there was an error at checkout, contact us immediately at info@yorixedits.com — if the file has not yet been downloaded, we will do our best to cancel and refund the order.

2. Refund Eligibility

We offer a refund within 7 days of purchase, provided the request meets the conditions below:

Refunds may be granted if:

  • The Product file is corrupted, incomplete, or fundamentally does not work as described, and our support team is unable to resolve the issue;
  • You were charged more than once for the same order (duplicate payment);
  • The Product delivered is materially different from what was advertised on the product page.

Refunds will not be granted if:

  • The download link has already been accessed and the file downloaded, unless the file is proven defective;
  • The reason is simply a change of mind, incompatibility with software you did not check beforehand, or lack of technical skill to customize the file;
  • The Product has been used, edited, exported, or incorporated into any project;
  • The request is made after 7 days from the date of purchase;
  • The purchase was part of a discounted bundle, sale, or promotional offer explicitly marked as non-refundable at checkout.

3. How to Request a Refund

  1. Email info@yorixedits.com within 7 days of your purchase date.
  2. Include your order ID, the product name, and a clear description of the issue (with screenshots or screen recordings where relevant).
  3. Our support team will review your request and respond within 2–3 business days.

4. Refund Processing

  • Approved refunds are issued to the original payment method used at checkout.
  • Refunds are typically processed within 5–7 business days after approval, though your bank or payment provider may take additional time to reflect the amount in your account.
  • Once a refund is issued, access to the associated download will be revoked, and further use, distribution, or claiming of the file is prohibited under our Terms and Conditions.

5. Failed Payments

If a payment is deducted from your account but the order does not reflect as successful on our Website, do not attempt the payment again immediately. Contact us with your payment reference/transaction ID, and we will verify the status and process a refund if the payment was not received on our end.

6. Subscription or Membership Plans (if applicable)

If you are enrolled in any recurring membership or subscription plan offered by Yorixedits, you may cancel future renewals at any time from your account settings. Cancelling stops future billing but does not refund the current billing cycle already paid for, unless it falls within the 7-day refund window above.